These are the terms and conditions under which you ("you") may use our ("we/us/our") website (the "Website") and purchase products ("Products") from us. We advise you to read them carefully and to print out and keep a copy of them.
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ABOUT US
Please note this is not the address to return stock to.
Please send all returns to Leia Web Store: 6 Spurriergate, York, Y01 9QR
| Company Name |
Adden Limited (trading as Leia) |
| Place of Registration |
England and Wales |
| Company Number |
5416554 |
| Company Number |
5416554 |
| VAT Number |
GB638287602 |
| Address |
The Corsetry Factory, Rothwell Road, Desborough, Northants, NN14 2PG |
| Tel. |
+44 (0)1904 658035 |
| Email |
customer.services@leialingerie.com |
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USE OF THE WEBSITE
2.2 Copyright
2.2.1 All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use or for use by others within your organisation.
2.2.2 You may supply a copy of any such extract to any third party provided that:
(a) the extract is for their own personal use;
(b) the extract is not supplied as part of or incorporated in another work, website or publication;
(c) the extract is not supplied either directly or indirectly in return for commercial gain; and
(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.
2.2.3 No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.
2.3 Availability of the Website
We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular we reserve the right to bring the Website down as and when necessary for the purposes of maintenance.
2.4 Content of the Website
2.4.1 Whilst we will use our reasonable endeavours to ensure that the information contained in the Website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.
2.4.2 The Website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have has no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.
2.4.3 The Website contains content and services ("Third Party Services") owned, operated, controlled or provided by third party service providers ("TSPs") and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP.
2.5 Usernames and Passwords
2.5.1 If you set up an account with us to access and use the Website and the services that it offers (an “Account”), we may specify or ask you to specify a user name or password to access and use your Account.
2.5.2 You will be responsible for any use of your Account (whether or not by you), for logging out of your Account after you have finished using it and for keeping your usernames and passwords confidential.
2.5.3 To change your username and/or password follow the instructions in your Account or email us at the address set out above. If you forget your username and/or password, you may email us at the address set out above and we will email your username and password to the email address specified in your Account.
2.5.4 We reserve the right to close or suspend your Account without notice if you are in breach of these terms or if you have not accessed your Account for a period of 12 months. We also reserve the right to close or suspend your Account at any time for any other reason, but will use reasonable endeavours to notify you as soon as reasonably possible before doing so.
2.6 Queries
While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require. If your enquiry is submitted to a TSP then we will not necessarily read or see your enquiry. We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the internet.
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SUPPLY OF PRODUCTS
3.1 Ordering products
3.1.1 To place your order follow the steps set out on the Website.
3.1.2 The appearance of the products on our website is an invitation to you to make an offer to purchase them by placing an order with us. We have the right to refuse any orders and no contract will subsist between you and us unless and until we accept your order.
3.1.3 Acceptance of an order will be deemed complete and effectively communicated to you when we send you an email accepting your order (whether or not you receive that email). An automated email acknowledging receipt of your order will not be treated as acceptance of your order.
3.1.4 The products on our website are subject to availability. If we accept your order for any products (“Products”) but do not supply those Products to you for any reason, we will not charge you for those Products and will refund any money already paid for them. However we will not be responsible for compensating you for any other losses which you may suffer if we do not supply the Products.
3.2 Price of the products and payment
3.2.1 The prices for the Products and any delivery charges are as set out on our Website and are stated in UK Pounds Sterling. These prices include applicable sales tax and duty.
3.2.2 Whilst we try to ensure that these prices are accurate, mistakes may sometimes occur. If we discover a mistake in the price of the Products we will contact you as soon as possible and give you the option to either re-order the Products at the correct price or to cancel your order. If we cannot contact you we will treat the order as having been cancelled. If the order is cancelled we will not charge you for those Products and will refund any money already paid for them.
3.2.3 The cost of any order must be paid by you before delivery by a credit or debit card acceptable to us.
3.3 Delivery of the Products
3.3.1 Unfortunately, we can only deliver Products to delivery addresses in the United Kingdom and the Channel Islands. We have the right to refuse any orders for delivery of Products to delivery addresses outside the United Kingdom and the Channel Islands.
3.3.2 We will deliver the Products to you at the delivery address given in your order in accordance with the delivery options set out on the Website and selected in your order. Timescales for delivery will be calculated from the date that payment is made by credit or debit card.
3.3.3 However, because delay is sometimes outside of our control, time of delivery will not be of the essence. As such we will not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivering the Products to you.
3.3.4 We will use our reasonable endeavours to let you know as soon as reasonably possible if we are unable to deliver all or any part of your order for any reason.
3.3.5 We reserve the right to deliver your order in installment, and if the order includes matching sets we reserve the right to wait until the whole of that set is ready for delivery. If we chose to do so we will not charge you any additional delivery costs for that order.
3.3.6 If you have not received the Products within 28 days you may contact us by email quoting your order reference number and cancel that order. If the order is cancelled we will refund any money already paid for that order.
3.4 Your right to return the Products
3.4.1 You may return Products to us and we will give you a full refund of the purchase price actually paid PROVIDED THAT:
(a) in the case of Products sold to you as part of a sale, special offer or sales promotion, you return them (and any associated products included as part of that , special offer or sales promotion, such as free gifts) to us in their original condition and packaging, unworn and unwashed (and with all labels intact) within 14 business days after the date that you received them; and
(b) in the case of any other Products sold to you, you return them in their original condition and packaging, unworn and unwashed (and with all labels intact) within 28 days after the date that you received them.
3.4.2 You may return any defective Products to us and we will, at your option, either replace the defective Products or give you a full refund of the purchase price actually paid and any reasonably incurred delivery charges in respect of such defective Products (subject to you providing us with a receipt of these charges) PROVIDED THAT:
(a) in the case of Products sold you as part of a sale, special offer or sales promotion, you return them (and any associated products included as part of that , special offer or sales promotion, such as free gifts) within 14 business days after the date that you received them; and
(b) in the case of any other Products sold to you, you return them to us within 28 days after the date that you received them.
3.4.3 Products that you return to us must be sent to our address set out above, and may not be sent or returned to any stores or other premises operated by us. Products that you return to us should be accompanied by a completed “returns sheet” on the back of the invoice included with the Products on delivery.
3.4.4 Should you wish to send something back to us, please note that postage and packaging costs are non-returnable and we will not be held responsible for any returns that do not reach us.
3.4.5 At this time we cannot offer a free returns policy, please be aware of this before you wish to return something to us.
3.4.6 This does not affect your statutory rights.
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OUR PRIVACY POLICY
4.1 Personal Information
4.1.1 When you use our website you may provide us with personal information about you, such as your name, address, fax and telephone numbers and email address ("personal information"). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.
4.1.2 You are entitled to ask for a copy of your personal information at any time by contacting us at the address below. We may charge you a small fee for this. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address below.
4.1.3 You consent to us transferring your personal information to any third party if that third party acquires substantially all of our assets.
4.1.4 You consent to us transferring your personal information to any countries outside the UK provided that similar levels of data protection as in the UK shall apply to your Personal Information.
4.1.5 We (and our representatives) may use your personal information to deal with your queries and for the purposes of record keeping.
4.1.6 You acknowledge that many parts of the service provided on the Website are provided by third-party service providers and not by us. You consent to us transferring your personal information to such third-party service providers for the purposes of dealing with your queries and for the purposes of record keeping.
4.1.7 We and our business partners may contact you from time to time to tell you about goods and services the same as or similar to those that you have enquired about. If you do not want us to contact you in this way you can "opt out" by indicating this when you submit your personal information to us or by emailing us at any time at the address above.
4.1.8 We and our business partners may wish to contact you from time to time to tell you about other matters that we believe may be of interest to you. If you do want us to contact you in this way you can "opt in" by indicating this when you submit your personal information to us or by emailing us at any time at the address above.
4.2 "Cookies"
4.2.1 Certain parts of the Website use "cookies" to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit them. They can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information you have supplied yourself.
4.2.2 We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting. Our cookies do not read data from your computer's hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.
4.3 "Log files"
Every web server stores log files which collate records of activity on the Website. We use these log files to prepare statistics which can help to show us how the Website is being used. We can then analyse this information in order to improve the way the Website works for you. The log files also store the IP addresses of all visitors to the Website. This is a security feature which we can use to defend the Website against malicious attack. In normal circumstances, your visits will remain completely anonymous.
4.4 Security
The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
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GENERAL
5.1 We shall not be liable for any third party claims or losses of any nature, including, but not limited to, loss of profits, indirect or consequential loss or loss due to circumstances beyond its reasonable control.
5.2 We may assign, transfer, mortgage, charge, sub-contract, sub-licence or otherwise dispose of the whole or any part of this Agreement without your prior written consent.
5.3 The remedies available to either you or us under these terms shall not limit or exclude any other rights that you or we may have against each other.
5.4 Any failure by us to enforce any of our rights under these terms shall not affect our right to enforce them at a later date.
5.5 If any provision or right under these terms is found to be invalid or unenforceable then the remaining provisions or rights under these terms shall be unaffected as if such invalid or unenforceable part did not exist.
5.6 These terms contains all the terms and conditions between you and us regarding your order. No representation, undertaking, warranties or promise shall be taken to have been given or implied except as set out in these terms or implied by law. These terms do not affect your statutory rights. We reserve the right to change these terms at any time without prior notice to you.
5.7 Nothing in this Agreement shall give any right or benefit to any person who is not a party to it.
5.8 Even though any contract between you and us relating to your order is concluded over the internet, you and we agree that it has been concluded in the England in writing. Any such contract will is governed by English law and you and we each hereby accept the exclusive jurisdiction of the English courts.